If your luggage is lost or damaged during your holidays, you need to lodge a complaint as soon as possible. It is preferable to do so immediately as you become aware of the loss or damage.

• The risk of lost or damaged luggage is higher at an airport and might be as a result of the airline. If that is the case, you can submit a claim with the airline you were travelling with.
• The airlines have their own terms and conditions, including prescribed forms that would need to be filled in when submitting a claim.
• It is worth noting that some airlines might have an indemnity clause in their terms and conditions that absolve them from being liable for damages or limit their liability. It is important to keep this in mind when booking flights.